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Client services manager

EMX Digital

This is a Full-time position in Los Angeles, CA posted December 3, 2019.

JOB DESCRIPTIONTitle: Client Services Manager Reports to: Director of Account ManagementEMXEMX is the digital advertising technology division of Engine Group.

EMX is the culmination of a media and technology company that specializes in advertising, header bidding, and has an automated global marketplace for both demand and supply side partners and a programmatic demand platform that provides managed activation, data sciences, and insights for advertisers.

The unification of both supply and demand, allow us to provide one modern, purpose-built, solution that improves advertising outcomes for our clients and partners.GENERAL SUMMARY:We’re looking for a Client Services Manager based in New York to be an integral part of our Client Services Team.

Once a sale is made, CSM’s are the number one point of contact for the client over the duration of the campaign.

Ownership and accountability is crucial to nurturing client relationships and providing the best customer service in the industry.

You’ll also be working closely with internal teams to ensure the deal points of each campaign are fully communicated and are being met.

This is an opportunity to join one of the fastest growing companies in digital video advertising in the US.

RESPONSIBILITIES:Build relationships and trust with agency and brand partners, cementing EMX as an indispensable part of their media plan by providing exceptional customer service.Provide clients with post-campaign services (comprehensive recaps of campaigns, making recommendations for future campaigns, providing further data and information to the client/agency).Manage and provide guidance to one or more client service managers – making sure they hit their goals while providing excellent client service to our clients.Quarterback EMX’s more important online video and display campaigns for Fortune 500 brands including processing orders, gathering creative, booking inventory, set up strategy, reporting delivery for billings, and managing day-to-day issues.Coordinate the collection of all assets from the agency; ensure all assets are in house and functioning properly.Work in tandem with the Performance Team to advise on optimizations and hitting client key performance indicators.Serve as the first point of contact for most agency requests regarding all live campaigns.Regularly monitor campaign’s success and provide optimization feedback to agencies as necessary.Work with Sales and Planning team to advise on strategy for upcoming campaigns.QUALIFICATIONS:
· Bachelor’s degree in related field.
· Past digital account management experience preferred, 3-5 years in digital advertising industry (past agency, publisher, DSP, network, etc.).
· Detail and quality oriented
· Technical aptitude quick learner and can adapt new technologies with ease. 
· Self-starter able to thrive in a startup environment.
· Strong attention to detail and excellent organizational skills.
· Strategic thinker with the ability to understand internal and external needs.
· Ability to multi-task without allowing performance to suffer.
· Excellent written and verbal communication skills; ability to build rapport and trust while super-serving our agency partners.
· Strong proficiency in Microsoft Excel.
· Experience using third party reporting such as DCM and Sizmek a plus.
· Strong desire to learn and grow within the company.
· Positive attitude and desire to work in an entrepreneurial, innovative environment.