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Client services representative

Jack Nadel International

This is a Full-time position in Los Angeles, CA posted December 19, 2019.

WE ARE HIRING!!!We are looking for an innovative Client Services Representative to join our Los Angeles team!At Jack Nadel International, you’ll join a company that has the feel of a start-up, but with the stability of an established business. Founded over 60 years ago, JNI continues to be a leader in its industry.

We do what we love, and we love what we do! From the moment we wake up to the moment we fall asleep, our goals are simple: To design and produce dynamic materials for our clients.Job Description:This person will work on a wide variety of projects in a fun, fast-paced environment.

The Ideal candidate must have a high level of energy and professionalism, think critically, feel confident and comfortable handling multiple tasks without much (if any) supervision, and is not afraid to ask questions.

This person must also have excellent customer service skills, strong written/verbal English skills, be extremely detail-oriented, and have a positive ‘can do’ attitude.

We are looking for someone who is interested in building a future with a stable, reputable company that just celebrated 65 years in business.

Core Job Responsibilities include, but are not limited to: Work directly with management team to support Branding Consultants (sales), internal e-commerce team, Clients and Vendors to ensure proper creation of websites, on-going customer service and inventory management.With direction from the management team, update layout of online stores at the request of the client (e.g.

banners, images, renaming of product, addition of new product, etc.)Run month end reports for proper invoicing on purchases and warehousing fees.Assists in creating custom reports for sales team and Clients as requested.Coordinate with internal teams to resolve billing and technical issues and confirm Client expectations are being met.Provide updates on order status, ensuring a timely and accurate experience from start to finish.Deliver professional, friendly and timely service to Clients and their employees, addressing any issues and providing problem resolution.Manage inventory by ensuring quantities on hand are accurate, with direction from management set up “triggers�? to identify product with low stock and working with Branding Consultants for approval on product reorders.Provide timely feedback to Sales and e-Commerce teams regarding any service failures or customer concerns.Perform other related duties as assigned. Skills/Qualifications: Two years experience in a customer service role delivering superior service with a friendly and approachable attitude.A strong aptitude for numbers and problem solving, highly detailed, analytical, organized & quality driven.Ability to absorb new product knowledge quickly and a desire for continued learning.Excellent listening skills with a high level of initiative and follow-through.Microsoft Outlook, Word and Excel proficiency is a must. Excel Skills must be intermediate or better.Experience with HTML is a plus. Benefits Package includes: Medical, Dental, Vision, Life, AD&D and Long Term Disability Insurance, 401K with employer match, Flexible Spending, EAP, Paid Holidays, Sick and Vacation time.