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FIS Bilingual Spanish Customer Service Representative 09/08/2020

VXI Global Solutions

This is a Contract position in Los Angeles, CA posted September 6, 2020.

VXI Los Angeles is GROWING. New Programs! New Business! New Opportunity!

                                                                

Now Hiring Bilingual Spanish Customer Service Representatives Immediately!          

Full Time Positions

Day and Afternoon Shifts 


VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness.

 

Job Summary

Provide customer support to consumers via telephone. Handle customer inquiries and resolve simple and basic support issues, such as balance/benefit inquires, card replacements, general use questions and PIN queries. Will need to understand and differentiate when a question is appropriate for customer service and/or referral to the applicable state agency(s).

 

General Duties & Responsibilities


Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.

Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.

Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.

Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

Meets standards of job, such as quality standards, adherence to schedule and average handle time.

May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.

Other related duties assigned as needed.

 

Requirements

High school diploma or GED.

Must be able to pass a background check and drug screen. We’ll review 7 year history

Full Time position up to 40 hours per week

Flexible working schedule. Program is a 24 / 7 work week

Exemplary Attendance Records with Previous Employers.

Bi-Lingual Spanish preferred

Excellent typing skills. 25 wph

 

 General Knowledge, Skills & Abilities

Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

Excellent customer service skills that build high levels of customer satisfaction

Excellent verbal and written communication skills

Computer navigation and operation skills

Demonstrates effective people skills and sensitivities when dealing with others

Ability to work both independently and in a team environment


#indeed