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Level ii-it technical support specialist

Trust I.T.

This is a Full-time position in Los Angeles, CA posted December 12, 2019.

WELCOME TO TRUST ITWe are a small yet well established and stable provider in the IT Support Services market-based in the Baton Rouge area.For almost a decade we have established a reputation for being one of the best options for managed IT services to the Greater Southeast Louisiana market.By providing the critical support that keeps our clients up and running, we ensure they can focus on their core businesses. Our team works in support of external clients for software and hardware issues.

Every day is different for us bringing new challenges and we are ever-learning as we deal with often complex trouble-tickets for a wide range of hardware.

software, and networking components.Working largely from our local office we are always ready and willing to jump in the car and head to the client’s site when duty calls, and when demand is high they’ll be off-hours work.It all comes along with the territory as we continue to provide the Gold Standard of technical support and unbeatable customer satisfaction in the following service areas.

DATA BACKUP & RECOVERYMANAGED CLOUD SERVICESVOIP SERVICESINFRASTRUCTURE SETUPNETWORK SUPPORTPrimary AccountabilitiesServing as a Senior I.T Support Technician, you will be responsible for both Help Desk as well as Onsite Desktop roles as needed providing computer, device, hardware, software, storage, networking, and operational support for external client employees. Role ResponsibilitiesProvide direct support for external clients for software and hardware issuesEscalate technical issues and outstanding tickets as neededOversee new employee device setups, user accounts, and access to resourcesControl hardware and software assets as they relate to the end-userRespond to requests for assistance in person, via phone, and electronicallyTroubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones)Configuration, deployment, and troubleshooting of workstationsManage frequent requests by contributing to an online knowledge base and procedures documentationEvaluate and contribute innovative technology solutions, and IT project-assigned tasksMaintain software and hardware inventoryAvailable for remote after-hour on-call support from assigned shift coverage, as neededTravel as needed to support local clients within the Greater Baton Rouge area. Log all help desk interactions within Connectwise ticketing systemWe OfferSmall team environment with flat management hierarchyA strong salaried compensation package commensurate to the overall experienceA great inter-office cultureOpportunity to grow, learn and advance your careerQuarterly reviews and salary increases based on performanceHealth insurance account & reimbursement Company-sponsored training and certificationTo find out more about what we do feel free to visit us on the webwww.trustitllc.comWhat You Bring To The TableStrong customer-facing communication skillsEstablished experience in both Help Desk & Desktop support areasU.S citizen, Green Card holder, or TN Visa At least FIVE years of technical support experienceEnthusiasm for technology, systems, and customer supportExcellent Operating Systems knowledge Windows 10, OS X, iOS, AndroidStrong support experience with Microsoft products to include Office 365/Excel/Word/OutlookExcellent Desktop software knowledge Microsoft Office, modern browsers, hardware, software, and networking concepts.Experience working with a service ticketing system (Connectwise/Autotask/Remedy) or similar What’s the Icing On Our CakeIf you bring skills in any of these areas we will be REALLY peaked!Ability to support a wide range of software, servers, networks and routersExperience working within an MSP (Managed Services Provider) is a major advantage.Experienced in Apple Device solutions – (Apple iPads, Macbook Pro, iMac).Experience with Apple/Windows Deployment TechnologiesITIL, CompTIA A+, or Microsoft Training/CertificationsBachelors degree in Computer Science or related fieldGeneral knowledge of virtualization and cloud-based concepts (VMware, Hyper-V, Azure)Logical troubleshooting progressionKeys To Success Strong verbal and written communicationPatience to work with frustrated and unhappy users to resolutionAdaptability and know how to switch gears when neededWilling to take on greater levels of responsibilityA graceful balance of confidence & competencePassion to set the bar high and discontent to fall shortInquisitive problem-solvers willing to take risksProcess-orientedWise enough to mentor yet smart enough to learnAttention to detail What’s In It For You?A chance to do what you love best: providing the highest standard customer satisfaction that makes users’ lives easier through, responsive and dependable technical support. Valuable hands-on experience working with the most effective products, practices, and tools on the market today.Work hand-in-hand with other technology addicts who believe in a shared visionA great career opportunity to broaden knowledge, try new things and deepen your acquired skill sets.THANKS FOR TAKING TIME TO REVIEW THIS We look forward to your application!Got questions or like to discuss why you are the RIGHT PERSON for our team?Connect LIVE with an agent now by texting “Techsupport” to:‪(469) 666-7064‬