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Support Services Analyst III

Commercial Programming Systems

This is a Contract position in Rosemead, CA posted October 15, 2020.

Contract to Hire position with a mid-sized bank. Work will initially be remote with the possible exception of some training onsite. However, most of the staff is remote at this time, so the facilities are empty except for essential personnel. You can anticipate that eventually this position may be onsite once we are past the pandemic. Support Services Analyst II The Support Services Analyst II, will provide 1st ,2nd, and 3rd level help desk support to all Bank employees on all company supported applications and systems. Proficient in Microsoft Office systems and applications and networking. Heshe will respond to inquiries and requests for assistance with the company s computer systems, hardware, software, applications, telephone systems, and network. The analyst is required to identify, analyze, troubleshoot and resolve problems and requests accurately and within the IT Service Level standards. The Support Services Analyst II will provide telephone, email and onsite technical support to Bank employees. HeShe will contact appropriate vendors for assistance in 3rd level technical support. Responsible for monitoring network activity, server activity, system availability and application performance. Ensure proper tracking, distribution and completion of problem issues, service requests and change requests assigned. Perform other miscellaneous assignments as assigned for systems, network, applications and other IT functions. ESSENTIAL FUNCTIONS Install, maintain, and troubleshoot all IT systems, and applications. Provide end user support to all employees Maintain complete and accurate tracking of assigned tickets. Responsible for ensuring efficient use and control of computer and software policies and procedures. Support, diagnose and resolve networking and telecommunications processes, including assignment, installation, configuration and creation of user accounts Assists in the research, testing, configuration and implementation of new or upgraded systems, networks, domains, servers and applications. Maintain up to date inventory records for all software, hardware, licensing compliance and system security monitoring as associated with assigned tickets. Follow all Support Services documentation and end-user instruction support manuals recommend changes to supervisor as applicable. Create new documentation as needed. Maintain up to date inventory records for all software, hardware, licensing compliance and system security monitoring. Coordinates network installations and upgrades with vendors and affected users as needed Ensure that systems and networks are secure through implementation of security best practices, policies, procedures and monitoring Maintain professional and technical knowledge through certification, attending educational workshops and reviewing professional publications as available Support Services employees are responsible for being knowledgeable and adhering to IT department standards, policy and procedures, governances and security practices QUALIFICATIONS Education Associates Degree in Computer Science or 5 years equivalent work experience. Experience Minimum of 5 years of help desk experience in a banking environment preferred but not required. Experience with advanced knowledge of IT concepts, MS operating systems, servers, PCs, laptops, mobile devices, network printers, MS Office365, telecom, SKYPE, AV, networking concepts, and virtualization. Experience in disaster recoverynetwork backup concepts and methods preferred. SkillsAbility Strong verbal and written communication skills. Ability to manage multiple tasks efficiently and accurately with little to no supervision. Self motivated and able to work independently. Excellent customer service skills required. Bilingual in Mandarin or Cantonese preferred but not required. W2 employees only All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition. Contact Paul Years of Experience Required More than 5 years