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Technical customer support agent

A Training Company

This is a Full-time position in El Segundo, CA posted December 11, 2019.

ABOUT F45 TRAININGF45 Training is a global fitness training community specializing in innovative, high intensity group workouts which are fast, fun and proven to get rapid results for members.

Endorsed by celebrities and athletes alike, F45 Trainings commitment to innovation goes well beyond the studio floor.With an ever-growing suite of proprietary fitness and business technology, F45 Training provides an unprecedented level of insight and control for both clients and franchisees.

F45 Training’s popular training method, together with its low-cost, highly systemized business model has seen this fitness phenomenon explode across the globe.This is a fantastic opportunity for a motivated and professional individual to make their mark and create value for this rapidly growing organization.ABOUT THE JOBWe are looking for an ambitious, versatile Technical Customer Support Agent to join the support team in our fast-paced environment at F45’s Headquarters in Los Angeles.

Our support team is the heart of the F45, working closely with our franchisees to help them build their businesses, celebrating in their success, and in-turn helping grow the F45 brand globally.

You will play a vital role in assisting our franchisees with any technical issues they may encounter on their journey of starting and running an F45 studio, forming personal relationships with ambitious business owners across the world, understanding their needs and celebrating their successes.The ideal candidate is energetic, enthusiastic and patient individual with excellent written and verbal communication skills.

Is customer service focused with strong problem-solving abilities and a willingness to master the F45 Training system and protocols.RESPONSIBILITIESRapid response to elevated and live technical support issues (identification of the problem, research solutions, provide guidance and education, etc.)Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problemsFollow up with franchisees to ensure any issues have been resolved to their satisfactionCollaborate with the F45 team to document all information in the support systemEnsure our franchisees are the happiest, most productive and satisfied partners in the F45 networkConflict resolution in a friendly manner and in accordance with the F45 brand ethosProvide technical support to F45 employees at live events across the countryEnsure HQ office runs smoothlyEnsure all tech needs are met during Induction weeks (Presentation TVs, Studio TVs, microphones, franchisee internet needs, etc.)Report system critical issues to supervisors in multiple timezonesServe as the escalated point of contact for people with complaints or questions concerning F45 tech products/servicesREQUIREMENTS2+ years working in customer-facing/client relationship roles in technical supportExcellent communication abilities, both written and verbalManage and communicate effectively with high volume of emailsAbility to recognize and breakdown core components of a problem or systemA working knowledge of modern cloud-based software technologies (Dropbox, Gmail, GDocs, Freshdesk or other ticket-based customer support platforms)Working-level understanding of Android operating systemsExperience in basic networkingAbility to diagnose and troubleshoot known and unknown issues reportedBasic experience with Database / SQL queriesBug reporting and testing of newly developed systemsAbility to maintain the highest standards of confidentiality, trust and discretionAn interest in the fitness industry is a bonusBENEFITSCompetitive salary, based on experienceYoung, fast-paced work environment with a huge ability to grow and learnUnbelievable leave arrangementsMedical, Vision and Dental benefitsFun, fitness and health orientated environmentF45 is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.