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Hospitality Associate

Chelsea Piers Fitness

This is a Full-time position in New York, NY posted Today.

The Opportunity:

Chelsea Piers Fitness opened a 52,000 SF world-class fitness club in Brooklyn in spring of 2018, adding to its existing landmark facility in Manhattan (NY). These two clubs will be the foundation on which we build a high-end, multi-club fitness business.

Our goal is to create places and environments that support physical, mental and creative fitness.

We aim to deliver the future of fitness, incorporating state-of-the art training options, boutique class experiences, open creative spaces, embracing design, cultural engagement and first-rate customer service.

The hospitality associate should be prepared to work in a fast-paced team environment and may be called upon to handle various aspects of operations, marketing and sales.

Role & Responsibilities:

Chelsea Piers Fitness is thrilled to be looking for a talented individual to work as part of our hospitality team.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. 

General Responsibilities:

  • Provide high level customer service and hospitality to clients
  • Maintain a positive attitude and take initiative
  • Maintain Chelsea Piers Fitness product and brand knowledge

Hospitality / Front Desk Responsibilities:

  • Monitor visitor access and maintain security awareness
  • Greet, assist, accommodate and escort all guests and visitors with a courteous and joyful nature
  • Actively engage and build relationships with members  
  • Stay current on club updates, activities and programming
  • Assist with projects for the sales team, outreach efforts and seasonal experiences (i.e.

    sundeck shifts and offsite classes)

  • Provide technical support for Chelsea Piers Fitness app

Fitness Concierge Responsibilities:

  • Assist with member group fitness check-ins
  • Check group fitness rooms prior to classes
  • Aid members in signing up and managing group fitness classes
  • Support fitness instructors as needed
  • Promote to members group fitness and paid programs (Pilates, swim, personal training, massage, etc.) and recruit members into these services on the floor 
  • Partner with Personal Trainers to schedule and execute renewal of sessions for clients

Job ID: 4f9ff0b