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Medical Assistant – Telephonica

Cleveland Clinic

This is a Contract position in Weston, FL posted September 23, 2020.

Job Summary:Utilizes medical and administrative skills to provide support to patients and health care staff.Job Responsibilities:* Under the supervision of physician or nurse, assists with performing assessments by contacting recently discharged patients via telephone to gather information related to health maintenance over the phone and documents patient care given, updates health maintenance at patient visit, accurately identifies medication changes and updates allegories at each visit.* Monitors and communicates changes in patient condition.* Administers specific medications under direction of physician.* Interacts with all callers in a professional and courteous manner in an effort to establish a therapeutic rapport.* Assists in pre-visit planning, update of health maintenance tab.* Follows established interview process and the specific survey guidelines and documents interactions using appropriate grammar and spelling.* Other duties as assigned.Education:* Must be a graduate from an accredited Medical Assistant Program.* Military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered.* Current demonstrated clinical proficiency with phlebotomy required, proficiency in EKG desired.* Completion of a clinical externship.* MA Certification preferred.Certifications:* Current Basic Life Support (BLS) Certification through American Heart Association (AHA) or must be obtained during New Hire Period.Competencies (Complexity of Work):* Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.* Must be able to work in a stressful environment and take appropriate actionWork Experience:* Minimum of one year health care experience in a similar setting.Physical Requirements:* Manual dexterity to operate office equipment.* May require extended periods of sitting.* Good visual acuity through normal or corrected vision and good audio acuity.Personal Protective Equipment:* Follows standard precautions using personal protective equipment as required.The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities