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Patient Access Specialist

Rogers Behavioral Health

This is a Full-time position in Oconomowoc, WI posted November 27, 2021.



The Patient Access Specialist is the first point of contact for patient, family members and other members of the community seeking access to and information regarding life-changing care at Rogers Behavioral Health.

The Patient Access Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Rogers is seeking a 1.0 FTE Patient Access Specialist to work 40/hrs per week, that will also be part of a weekend and holiday rotation.

The hours will be M-F 1-9:30pm CST. 



Job Duties & Responsibilities:


  • Evaluate incoming telephone and website inquiries to determine and explain the next step to providing care at Rogers or at other facilities
  • Understand clinical criteria necessary for admission to Rogers’ programs.
  • Describe levels of care within Rogers to potential patients and/or their representatives.
  • Inquire of potential patients and/or responsible representatives to obtain demographic and insurance information.
  • Understand how to use Rogers’ non-financial contract summary listing when communicating information regarding admission of a potential patient.
  • Explain insurance coverage to patients during the pre-admission process and answer related questions.
  • Assist in coordination of admissions with patient and/or responsible representative to include
  • admission information, directions, and information about the program they will be entering.
  • Recognize cases that require the involvement of Rogers’ outreach services or that provide
  • an opportunity for outreach services.
  • Involve the Patient Access Manager/Supervisors or on-call Admissions Manager in cases that require special attention due to the complex nature of the case.
  • Ensure all viable calls are entered in the computer system capturing necessary information.
  • Ensure referral source information is obtained from each caller and entered into the computer system.




  • High school diploma (Bachelor’s degree preferred)
  • Must be fully vaccinated for Covid unless approved for a medical or religious exemption.




  • Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
  • Childcare reimbursement offered for positions of 20 hours or more per week.
  • Gainshare bonus based on company goals.
  • 401k with matching contribution that is fully vested from day 1.
  • Loan relief, tuition reimbursement and scholarship opportunities.





Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care.

Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD.

Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. 


Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin.

Rogers also offers outpatient services in a growing network of communities across the U.S.


The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers In Health, an initiative that works to eliminate the stigma of mental health challenges.

For more information, visit



To apply, please visit and complete an online application.



Job ID: 45e8bea