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New

Patient Access Specialist

Rogers Behavioral Health

This is a Full-time position in Oconomowoc, WI posted November 27, 2021.

Summary:

 

The Patient Access Specialist is the first point of contact for patient, family members and other members of the community seeking access to and information regarding life-changing care at Rogers Behavioral Health.

The Patient Access Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Rogers is seeking a 1.0 FTE Patient Access Specialist to work 40/hrs per week, that will also be part of a weekend and holiday rotation.

The hours will be M-F 1-9:30pm CST. 

 

 

Job Duties & Responsibilities:

 

  • Evaluate incoming telephone and website inquiries to determine and explain the next step to providing care at Rogers or at other facilities
  • Understand clinical criteria necessary for admission to Rogers’ programs.
  • Describe levels of care within Rogers to potential patients and/or their representatives.
  • Inquire of potential patients and/or responsible representatives to obtain demographic and insurance information.
  • Understand how to use Rogers’ non-financial contract summary listing when communicating information regarding admission of a potential patient.
  • Explain insurance coverage to patients during the pre-admission process and answer related questions.
  • Assist in coordination of admissions with patient and/or responsible representative to include
  • admission information, directions, and information about the program they will be entering.
  • Recognize cases that require the involvement of Rogers’ outreach services or that provide
  • an opportunity for outreach services.
  • Involve the Patient Access Manager/Supervisors or on-call Admissions Manager in cases that require special attention due to the complex nature of the case.
  • Ensure all viable calls are entered in the computer system capturing necessary information.
  • Ensure referral source information is obtained from each caller and entered into the computer system.

 

 

Requirements:

  • High school diploma (Bachelor’s degree preferred)
  • Must be fully vaccinated for Covid unless approved for a medical or religious exemption.

 

Benefits:

 

  • Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
  • Childcare reimbursement offered for positions of 20 hours or more per week.
  • Gainshare bonus based on company goals.
  • 401k with matching contribution that is fully vested from day 1.
  • Loan relief, tuition reimbursement and scholarship opportunities.

 

 

ABOUT ROGERS BEHAVIORAL HEALTH

 

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care.

Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD.

Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. 

 

Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin.

Rogers also offers outpatient services in a growing network of communities across the U.S.

 

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers In Health, an initiative that works to eliminate the stigma of mental health challenges.

For more information, visit rogersbh.org.

  

 

To apply, please visit rogersbh.org/careers and complete an online application.

 

EOE/MFDV

Job ID: 45e8bea