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Manager, Employment Services

TNO - The Neighbourhood Organization

This is a Full-time position in Toronto, ON posted December 5, 2018.

Position Title: Manager, Employment Services

TNO – THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly Thorncliffe Neighbourhood Office) is a community based multicultural, multi-service agency which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, St. James Town, Crescent Town and the surrounding communities through strengthening the quality of individual and community life.

Program Descriptions:

TNO offers a wide range of Employment Programs, including Employment Ontario (EO) employment services. The objective is to offer a range of resources, supports and service components to respond to the employment needs of individuals and the skilled labour needs of employers, and to help individuals on a path to higher skill training and or employment.

The position provides overall management and supervision of the day-to-day operations of Employment Services provided by TNO. The Manager is a member of the management team of TNO and reports to the Director of Newcomer Services. The Manager is responsible for monitoring of program budgets and funding proposals. Besides ensuring that the agency’s policies and procedures are implemented in their programs, the Manager provides support and direction to any team as they conduct their duty. The Manager ensures that services are provided with care and a client centered approach, compassion and professionalism and will participate in/be responsible for enabling adoption of best practices in service delivery and meeting TNO’s client bill of rights and anti-racism & anti-oppression framework. The Manager is responsible for developing strategic priorities, program brand and establishing TNO as a leader among the community services sector.

The Manager provides support to program staff; leveraging and collaborating with other TNO programs; provide integrated service delivery and ensures that program objectives and TNO’s goals are met. The Manager represents the agency at community events and other stakeholder’s activities and meetings; supports and actively engages in TNO’s community development principles and initiatives that are derived from current TNO’s Strategic Directions.

Main Tasks and Responsibilities:

  • Manage the program including day-to-day operations, work planning, budgeting, client/funder liaison, reporting and the program’s financial and human resources
  • Support the development and implementation of overall strategic goals and operational plans of TNO
  • Develop program work plan, program evaluation criteria and program impact in support of providing excellent services
  • Prepare monthly reports and ad hoc reports requested by funders and the agency, program related records/documentation and process financial documents
  • Manage the program funding on a day-to-day basis by overseeing financial transactions and budget reports, support the development of funding proposals
  • Identify, evaluate and control risks to the program, develop solutions as appropriate
  • Manage and lead staff in the delivery of program activities by providing advice, assistance, and training/guidance, while promoting a culture of meeting client & neighbourhood needs and teamwork
  • Improve work processes; remove overlaps, streamline processes, identify service gaps and improve services to clients
  • Facilitate the development and maintenance of strong collaborative working relationships with the community we serve and external partners and stakeholders. Develop networks to help advance TNO’s objectives

Leadership Competencies:

  • Management Capability: Ability to plan, organize, coordinate, integrate, motivate and coach people to achieve performance results.
  • Operational Expertise: Understand the interconnectedness, complexity and wholeness of operational procedures. Ability to streamline processes and make them more efficient, and work with others to i

Skills Required

  • Education level: University
  • Work experience (years): 6-9 years


Salary: N/D