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Cisco ServiceGrid Implementation Engineer (ITSM)

SHIL Technologies Inc.

This is a Part-time position in Toronto, ON posted December 29, 2018.

Job Summary

Need a hands-on engineer to implement B2B integration of ITSM tools and processes using Cisco ServiceGrid. The engineer will have both hands-on technical implementation experience and a strong customer consulting expertise.

Cisco ServiceGrid is an integration platform in the cloud that offers enterprises and service providers a flexible way to integrate with everyone else in the ecosystem. It effectively automates the sharing of processes, data, and workflows to eliminate manual practices and bottlenecks.


  • Perform requirements analysis, design and architect complex ITSM integration projects for global enterprises.
  • Deploy, implement, document and configure Cisco ServiceGrid platform within a SaaS environment including integration components, workflow configuration and data mapping based on customer requirements.
  • Independently manage and drive projects based on business goals and provide solutions.


  • Strong background in SaaS infrastructure implementation services.
  • Strong knowledge of application integration using web services.
  • Experience using B2B Protocols such as SOAP and REST Webservices
  • Good knowledge of XML, XSLT, JavaScript and any major programming language
  • Excellent collaborative skills across multi-cultural teams and high customer focus

Nice to have skills

  • ITIL knowledge
  • Experience with deploying and implementing B2B integration software (e.g. ServiceNow, BMC Remedy, HP Service Manager etc)
  • Experience with any MQ tool and management of messaging platforms in mission critical environments
  • Experience with ESBs

Job Type                     :           Freelance

Work Status                :           US/Canadian Citizens OR Permanent Residents

Work Location            :           Work from Home

ClientLocation            :           USA

Hourly Rate                :           DOE (Depending on Exp.)

NOTE: This job is an on demand basis and NOT a full time. You can however continue your existing job (If any) and work on this job requirement. Also, this requires you to visit the client once before actually start the job.

 If you are interested then please send your updated word copy of your resume to

Skills Required

  • Education level: University
  • Work experience (years): 6-9 years


Salary: N/D