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Director software services and access technologies corporate

Houston Methodist

This is a Full-time position in San Diego, CA posted December 11, 2019.

Job Description Work Shift: DAY Work Week: M F Job Summary 12/2019 JOB SUMMARY At Houston Methodist, the Director Software Services and Access Technologies position is responsible for Information Technology (IT) Division¿s Application Development, Web Services, Robotic Process Automation, Epic Cadence and Epic Grand Central strategic and operational initiatives.

Works closely with Marketing, Revenue Cycle, Physician Organization, Business Development, and Administration leadership and staff in determining how technology might assist in addressing needs and supporting the organization’s key business objectives.

Translates organizational needs into system requirements and design specifications.

Serves as project director for major business systems initiatives.

Assures that each assigned department¿s goals are accomplished and in line with strategic initiatives.

Serves as a resource in evaluating policy and strategy for information technology.

The Director has accountability of consumer, patient, physician and employee facing technologies and associated supporting software and hardware technologies including front-end and back-end systems.

Strong focus around the consumer and patient digital front door to include HoustonMethdodist.org, MyMethodist App and associated patient access technologies and solutions supporting the digital front door experience.

Technology platforms include Sitecore, SharePoint, .NET., Epic (Cadence and Grand Central), CRM, mobile indoor wayfinding, RTLS, digital display signage, digital workplace solutions, and other enterprise software solutions.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives.

In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment.

This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental “Scope of Service” and “Provision of Care” plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS o Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do.

COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.

ACCOUNTABILITY: We hold ourselves accountable for all our actions.

RESPECT: We treat every individual as a person of worth, dignity, and value.

EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

o Focuses on patient/customer safety o Delivers personalized service using HM Service Standards o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) o Intentionally rounds with patients/customers to ensure their needs are being met o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job PRIMARY JOB RESPONSIBILITIES Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE 20% 1.

Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.

(EF) 2.

Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness.

Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.

(EF) 3.

Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.

(EF) 4.

Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.

(EF) 5.

Identifies opportunities a