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Salesforce administrator

Conventus Holdings Corp.

This is a Full-time position in San Francisco, CA posted December 22, 2019.

CONVENTUS MISSION AND VISIONConventus Holdings Corporation was envisioned and created to reduce the number of economic intermediaries involved in the origination, funding and investment in the $25 billion real estate bridge loan marketplace.

True to the Latin origin of the company’s name, “to bring together,�? CHC existence and strength is anchored to a business model that removes unnecessary economic intermediates so that it can provide superior pricing and service to its clients.

Our competitive edge in executing our mission is assembling, nurturing, and developing a collaborative group of talented individuals.

To that end, diversity of experiences, perspectives, skills, and cultures is core to our mission and team.POSITIONFull-Time, Salaried, Performance-Based BonusAs Conventus’ Salesforce Consultant/Admin, you will join our growing Business Operations department reporting to the Business Operations Director to help our organization run effectively and efficiently in order to support business strategies and objectives.We are searching for an energetic professional whose responsibility will be to co-create processes and frameworks to maintaining and driving enhancements to our Salesforce platform including user support and training, user management, configuration, documentation, identifying and troubleshooting issues, resolving system defects and building advanced reports and dashboards.RESPONSIBILITIESWork with leadership for internal stakeholders to gather requirements and implement configuration changesKeep up to date with Salesforce releases, features and best practices.

Make recommendations to management regarding implementation as appropriate.Strong project management skills desired; ability to juggle multiple projects and deliverables at once while keeping tight and ever-changing deadlines is a must.Provide on-going support and system administration to quickly fix issues with Salesforce.comMonitor, assess and report on Salesforce system health and usage.

Identify needed system improvements.Create and maintain thorough, up-to-date, functional and technical systems documentation for business and compliance purposes.Handle inbound user requests and respond to them in a timely manner in our ticketing system; troubleshoot, resolve, escalate, and track system issues.QUALIFICATIONSEducation and Experience2+ years Salesforce Administrator related experience.Certified Salesforce AdministratorExperience with the Salesforce lightning frameworkBachelor’s degreeBe detail-oriented and have strong problem solving and analytical skillsExcellent written & verbal communications skills.Mindset and CharacterAt CHC, we look for future employees who demonstrate and have the mindset and character of our following 4 core values:Outperform:Consistently achieves and exceeds expectationsHas a curiosity to explore new avenues for growth and/or efficiencyStrives for excellence and is accountable for area of responsibilityEncourages other team members to reach such a levelFundamentally hard workingDiligence:Thoroughly completes tasks at handPerforms duties in a way that is focused around protecting capitalEmploys a level of care and attention to detail in all activitiesCommunication:Gathers and shares customer information and needsTimely shares information about loan and business riskShares ideas and learning moments across the teamEmbraces the communicative and proactive management styleDelight the Customer:Strict customer focus across all activitiesClients always come firstContinuously thinking of ways to enhance the client experienceDon’t sweat the small stuff, play the long game with clientsCONVENTUS BENEFITSIntegrated PTO annuallyHealth Benefits (Health, Vision, Dental)Life Insurance CoveragePre-tax commuter fundPre-tax medical fundSimpleIRA