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Field service technician intern

Christus Health

This is a Full-time position in Los Angeles, CA posted December 31, 2019.

Description The Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment.

This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality.

Documentation and adherence to policies, procedures and standards of the organization is an important part of this position.

The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users.

This includes support for both the technology and processes.

The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.

CORE VALUES: Ethics and Values Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Creativity Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with the customers in mind; established and maintains effective relationships with customers and garnishes their trust and respect.

Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line orientated; steadfastly pushes self and others for results.

Peer Relationships Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

MAJOR RESPONSIBILITIES: Problem Solving Effectively assess, diagnose and resolve basic configuration and hardware problems.

Quickly and efficiently resolve problems assigned by the Customer Support Center.

Assess overall performance of workstations and implement standard maintenance procedures to maximize performance.

Workstation Software With supervision, install, configure and maintain operating system software on client workstations.

Provide support on basic features of application software such as initiation of software, logging on, navigation and termination.

Understand a subset of the total configurations in the organization.

Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000.

Install and maintain software images that assists in managing client workstations.

Workstation Hardware With direction install, configure and maintain hardware for client workstations.

Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.

Possess the skills and knowledge in client workstation technology to support configurations in the organization.

LAN Administration With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers.

Network Administration With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers.

Telecom With supervision assists in the support and maintenance of the telecommunication systems capable of providing dial-tone to the desktop.

Desktop Hardware and Software With direction, install, configure and maintain hardware and software.

Communications Demonstrate strong communication and human relationship skills.

Inventory Management Track and document the hardware and software inventory.

Standards Install, configure and maintain standards associated with workstation and peripheral procedures and documentation.

Policies and Procedures Follow established policies, procedures and standards defined by the department.

Communications Demonstrate strong communication and human relationship skills.

Vendor Management Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.

Documentation Produce and maintain technical documentation on the assigned systems.

Reporting Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues.

Documentation includes current status and problem documentation summary within the problem management system.

Project Management With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks.

Serve as a resource to the project team for assigned client applications.

Teamwork Maintain and demonstrate good teamwork on assigned projects through actions and job performance.

Customer Service Provide effective Customer Service by being courteous, polite and friendly toward others at all times.

Acknowledge customers immediately in order to determine need and help the customer resolve issue or request.

Participate in departmental programs that promote and deliver exceptional customer service.

Other Perform other duties and special projects as assigned by the Market Operations Manager.

Requirements Education/Skills: High school diploma and personal computer equipment service training or equivalent work experience recommended.

Skills Basic PC, peripherals and desktop operating system knowledge.

Basic knowledge of desktop operating system software.

Basic project management.

Problem solving skills.

Patience, strong customer service skills.

Multi-tasking ability.

Time management.

Detail oriented.

Interpersonal skills.

Experience One year’s experience with the support of PC’s or equivalent technical training on support and operation of PC’s recommended Licenses, Registrations, or Certifications: Valid Driver’s License