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Application engineer

Northland Control Systems, Inc

This is a Full-time position in Milpitas, CA posted December 19, 2019.

JOB MISSIONThe mission of the Embedded Application Engineer is to be responsible for configuring, maintaining and troubleshooting enterprise-level access control, video system, and database applications.

Will plan, organize, direct, control, and implement application-related projects, upgrades, system migrations, and commissioning at the client location.QUALIFICATIONSMust have one of these certifications below:Expert Certified in Lenel or;SoftwareHouse CCure s9000 certified or;Genetec certified.

Network +, CCNAMTA, MCSCertifications in Avigilon ACC/ACM, S2 Access Control Systems and Video Management Systems are plus.Must be able to navigate through system database software and networks to configure and troubleshoot data and hardware related issues.Demonstrated experience with system upgrade processes and practices as well as methodical and careful planning is essential.Experience and understanding of Enterprise System architecture is a plus.Ability to delegate and organize responsibilities with projects involving multiple personnel is essential, which includes but not limited to, scheduling and holding regular meetings with customers and team members to discuss system health and open tickets.DUTIESResponsible for meeting with clients to determine their system needs.Ability to work with the design team to engineer a complete system(s).Monitor and maintain system health which includes database and application servers.Test, program, and troubleshoot access control and digital video systems.Follow assigned projects through to final adjustment and commissioning of installed systems.Create test plans and test systems.Install a complete turnkey system (software and hardware).Customize a system to tailor to customers’ business models.Work off-hours to support customers and technicians globally.Troubleshoot system/network related issues over the phone with customers and vendors.Ability to train customers and technicians on respective systems.Be available for 24-hour phone support.Document and maintain system architecture and parameters specific to the customer.To work in compliance with the Company’s Health and Safety standards and requirements; with the safety of self and others in mind at all times.Other duties as assigned.

DIRECT REPORTSThis position does not have any supervisory responsibilities or direct reporting relationships.