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Employee benefits technology specialist

WGB Benefits Insurance Services

This is a Full-time position in San Dimas, CA posted December 12, 2019.

Office Locations: San Dimas, CA or Tustin, CACompany Statement:Our Companies strive to create positive experiences for all employees, customers and prospects.

We will be successful at ensuring profit, growth and career opportunities only through the kindness, positive attitude, courtesy, mutual respect, loyalty and trust of our employees and managers.Work Environment:Our offices provide services in a courteous and professional manner.

Employees are required to dress business casual Monday through Thursday; Friday dress is casual.

Regular use of office equipment such as computers, phones, faxes, copier, etc.

is required.

Job Summary:Partner with Partners, Producers, and Service teams to develop, service, and manage Employee Benefits technology and complimentary technology.

Manager is expected to meet service team’s needs as it relates to customers’ needs and expectations in a prompt, professional, and accurate manner.

Job Responsibilities:This is a summary of your responsibilities; refer to the procedure manual for details.Work closely with and support the service team to identify client needs, existing or ongoing issues, and assist with implementation of benefits related technology.

Be the pivotal point of contact for the account management team, customers, carriers, and vendors for benefits related technology Provide frequent training to clients, service teams, and benefits leaders on current and emerging technology Assist clients organize open enrollment systems, conduct post open enrollment audit, and general troubleshooting.

Prepare and manage any systems review and/or implementations Communicate professionally and develop solid relationships with customers and carriers and general agents Assist the service team and/or clients with daily service functions relating to administrative issues, connectivity, eligibility, and other general issues.

Provide leadership and solutions for current and future technology solutions Support Producer in the development of new business and cross-selling opportunities for new and existing customers Keep abreast of insurance industry developments and apply to current business practices Attend meetings and trainings as requested Work on special projects or duties as requested by Partners or Benefits Manager Assist with training of new employees as requested by management Support fellow team members when asked, providing it does not impact the results of your position Learn new marketplace offerings or those offered to existing clients Have command of and thorough understanding of Applied Systems, Brokerage Builder, Health Connect Internet Access and Microsoft Office products.

Training provided if unfamiliar Make suggestions that you feel would improve WGB in satisfying our mission, meeting our goals, or making WGB a more beneficial place to work Be a positive influence on the WGB team.Position Requirements: Current Life and Health License Traveling: Occasional travel for business and training may be required of this positionCompetencies: Act professional and ethical in all situations Engage in written and oral communication using proper grammar that is clear and concise with both employees and clients Analyze communication between employees, customers and prospects Quick and accurate response to clients Manages time appropriately