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Implementation coordinator

Planet Dds

This is a Full-time position in Newport Beach, CA posted August 13, 2019.

Are you looking for a dynamic, fast-growing software company where you can make a real impact and be part of a dedicated, vibrant team? Join Planet DDS and take on the mission to deliver great software to dental offices across the country.

We’re a team of high-performing individuals who love what we do and like the people with whom we do it.

We are seeking self-motivated people who thrive on getting it done. At Planet DDS we don’t stand on ceremony so long as you’re producing results. No excessive layers of bureaucracy to cut through; every good idea gets a voice. You will have the opportunity to work with a skilled team and the flexibility to often set your own schedule. Planet DDS is the established leader in cloud-based dental software.

The company’s Denticon practice management software is a powerful, flexible tool trusted by thousands of dental professionals across the country.

We are positioned to take advantage of a major industry shift to the cloud from desktop legacy software, which has opened an exciting window to growth in coming years as dental groups and individual practices adopt our technology.

Planet DDS also offers outsourced business services to dental offices. JOB DESCRIPTION The Implementation Coordinator has full ownership for the successful, high touch implementations of our cloud-based dental software customized to each client’s unique needs and abilities.

The Coordinator will be charged with overseeing all aspects of the onboarding process including but not limited to: account setup; creation and management of project timelines; facilitation of training sessions; working with third party vendors; managing data conversions; providing ongoing support and maintaining timely documentation in our project management software (Mavenlink).

The Coordinator will be expected to lead simultaneous implementations for multiple clients at the same time. The client onboarding process at Planet DDS is triggered when a new client (dental practice) signs on to use Denticon software or when an existing client adds new treatment locations.

The onboarding process ends when a client’s dental offices are successfully using Denticon day-to-day.

The Implementation Coordinator will be a key member of the team, serving as the client’s first point of contact (beyond sales) with the company and our software. JOB DUTIES: Serve as the single point of contact (internal and external) during the entire onboarding process providing the best, customized onboarding experience for each clientEvaluate each client’s unique needs and abilities to determine what customized touches and support the client will need for a successful onboardProvide timely documentation within our project management softwareDevelop onboarding plans and timelines for single and multi-site implementationsCoordinate client data migrations, initial trainings, and third-party integrationsLead internal and external calls as necessary, collaborate with other teams for special projectsRespond to calls, e-mail messages, and incident tickets in line with company policiesProvide solutions and workarounds to client issues and concernsMaintain up-to-date company records including within our project management software with status of all onboarding clients for both internal and external (client facing) useEnsure that all relevant parties stay on track and meet deadlinesMonitor industry best practices for new processes/technology that can improve onboarding Introduce new methodologies to make our onboarding practices more efficientAbove all else, own the process for turning new client implementations into subscription revenueContribute to the company’s success by taking on unrelated tasks as necessary QUALIFICATIONS: 3+ years of experience in a project coordination or implementation management role with experience managing multiple, simultaneous client projects (preferably in a SaaS environment)Preference will be given to candidates with previous healthcare/dental software experience or experience in a healthcare/dental environmentMust be a highly organized, self-starter with exceptional attention to detail and accountable to deadlinesStrong organizational skills are imperative as are strong written and oral communication skills Solid interpersonal skills to assist in dealings with a wide range of client personalitiesProven ability to work independently or as a collaborative team memberDemonstrated ability to quickly learn new softwareBonus points for previously working in a SaaS customer support or customer success role