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Local number portability (lnp) associate

Sonic (internet And Phone)

This is a Full-time position in Santa Rosa, CA posted December 27, 2019.

Why Sonic?

Sonic believes in the power of listening to customers and being nice.

With an emphasis on customer service, privacy, and uncapped speeds, Sonic offers a fresh and competitive approach to internet, home phone, and TV.

Each career opening at Sonic is an opportunity for personal growth, career development, lasting friendships, and most importantly, making a difference towards one, clear goal: Internet freedom for all.

About the job: The LNP Associate is responsible for working with internal and external stakeholders to achieve timely fulfilment of customer orders/local number portability, while delivering exceptional internal and external customer service.

What you’ll do: Place orders for new network facilities, trunking, and Local Number Portability Advise internal teams on the status of these orders and coordinate their completion Assist our Network Operations Center in exceeding customer order expectations Maintain excellent customer relations.

Review, document and respond to customer’s and tickets in a timely manner Provide end users solutions Prioritizing workload and incidents Effectively troubleshoot issues Successfully provision end-users Must-haves: Exceptional attendance Excellent language skills, both written and verbal Smart, dedicated, and willing to learn and take direction Exceptional problem-solving and organization skills A track record of Production ordering experience a plus Grasp of Network Provisioning Exceptional people skills with a strong desire to assist end-users and co-workers The ability to work independently with little supervision and as part of a team The ability to identify and escalate items which require immediate attention Prototype new processes and procedures for other members of the team Work Perks: Medical + Dental + Vision benefits Education opportunities Free high-speed internet access Casual office environment Dog-friendly workplace Monthly team meetings and fun events PandoLogic.