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Senior helpdesk engineer

Allison+partners

This is a Full-time position in San Diego, CA posted December 18, 2019.

Allison + Partners is seeking an energetic technologist to be a key member of a global technology team supporting employees across 30 offices within 8 countries. This role will focus on the support of our West Coast operations. The candidate will have the right mix of experience, passion for technology and drive for excellence. If you are looking for a highly rewarding position, deep in cloud technology and modern platforms, this is the role for you. Reporting to: Global CTOCharacteristics:OrganizedSelf-starterConfidentProblem SolverGood work ethicCustomer service focusedResponsibilitiesDaily support of employee technology including hardware, application and administration support for our offices in Seattle, Portland, San Francisco, Los Angeles, San Diego and Scottsdale.Support of network infrastructure including servers, switches, access points, internet circuits, etc.

Contributor to regional and global projects and programsRequirements:5+ years’ experience supporting end user technologyMicrosoft Office 365 AdministrationActive Directory PC / Mac hardware and OS MS Office Application Suite, Adobe, Printing, Box, Mimecast, LogMeInVoIP phone supportStrong communications skillsTravel to our west coast offices Knowledge of:Support of SaaS/Cloud solutionsNetwork protocolsAnti-virus and malware solutionsDNS, DHCP, SNMPCloud collaboration solutions Cloud conferencing solutionsIn-room AV solutionsKPIs:Customer satisfactionRemediating support requestsIdentifying innovationsInfrastructure project delivery