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Community manager

GEM

This is a Full-time position in Los Angeles, CA posted September 5, 2019.

GEM is seeking a Community Manager to join our customer-obsessed team.

We are an everyday essentials brand reimagining daily health solutions with real ingredients and sustainable methods.

Our first product is reinventing the daily vitamin – what it looks like, how it’s made and whom it’s designed for. We’re a team of women entrepreneurs, scientists, herbalists, environmentalists, biologists, and fanatical foodies all obsessed with thoughtfully building a brand that changes the way we nourish our human and planetary health.

Our GEM community is at the forefront of everything we do by providing communications and insights across a breadth of channels.

We’re a VC-backed team looking for someone who is excited to lead our GEM community and can help scale our online customer experience.

You will report to the Leadership Team and this position will be based in Los Angeles.

As a company that values inclusion, GEM seeks individuals of all backgrounds and experiences to apply for this position.

WHO YOU ARE:
• A self-starter that can manage your time effectively
• Comfortable working in a fast-paced environment
• A proactive thinker who is in touch with their empathy
• An outgoing human that enjoys engaging with people
• Customer service obsessed people person with a passion for community WHAT YOU’LL DO:
• Act as GEM concierge to our members and potential customers across our channels
• Troubleshoot and resolve customer service issues with the utmost care and respect by listening to our members and offering innovative and meaningful resolutions
• Monitor Facebook and Instagram channels, engaging with the community via likes comments & direct messages
• Create infrastructure and tracking systems to ensure we’re optimizing our ability to serve our community efficiently
• Collaborate with our data, marketing, and operations teams to ensure our customer experience systems have the data and insights they need to meet our evolving member needs
• Represent GEM at consumer, press and social events
• Create, post, and manage daily content across all social platforms (i.e.

Facebook & Instagram)
• Help coordinate social media partnerships and projects
• Assist the team with day-to-day tasks SKILLS AND REQUIREMENTS:
• Education: Bachelor’s Degree.

Equivalent work experience is also accepted
• 1-2 years of experience in customer service, administrative or sales position preferred
• Experience with Zendesk, Intercom or other customer experience tools is a plus!
• Must have a car and valid drivers license
• Social fluency across all major social networks