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Customer success manager

Cred

This is a Full-time position in San Francisco, CA posted November 28, 2019.

Cred is looking for Customer Success Manager to join our high-growth, crypto financial services company based in the San Francisco Bay Area.

As a key contributor to the team, you will be involved in all aspects of the support process including collaboration with multiple stakeholders.

Your contribution will be critical to customer success.Responsibilities:Become a trusted advisor and subject matter expert with our customersTake a consultative approach in helping customers overcome issues and achieve their goalsBe responsible for the team’s overall response to customers, by either responding to the customer yourself, or triaging to the appropriate internal channelsBe accountable for the end-to-end ownership of customer requests from opening until closure ensuring customer satisfactionBe the customer champion internally to educate all internal stakeholders on customer issues and concerns, including Product, Engineering, Sales, and Marketing teamsLiaise with Product and Engineering on identification/tracking of customer-filed issues, improvements, and featuresTake on a crucial role in supporting client requests and turning repeat questions into product insights and learning resourcesRequirementsBachelor’s degree, and related customer or QA experience in a tech companyResourceful and creative troubleshooter and problem-solverHighly self-motivated, positive attitude with a high level of enthusiasm and willingness to learnTeam player mentality, ability to build and maintain solid long term relationshipsCapable of multi-tasking and meeting critical deadlinesHighly organized, and strong attention to detailsStrong communicatorStrong ability to prioritize and discern the highest impact project to take on nextAble to maximize lean resources as we rapidly scale our Customer Success orgDemonstrated desire for continuous learning and improvementAbout Cred LLC: Cred enables liquidity for holders of cypto assets through lending and borrowing services.

Our technology powers industry leaders around the world.

The Cred experience delivers best in class security, combined with sound industry expertise to serve the financial needs of the crypto community.