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Customer success manager


This is a Full-time position in San Diego, CA posted December 18, 2019.

The Customer Success Manager will build a quality Customer Success (CS) capacity for our leads and vendors.

This will enable customers to be successfully deployed and any technical issues to be resolved by Acenda as quickly as possible.

Building a scalable support engine that should result in a shorter time to resolution.As a Customer Success Manager, you will be a powerful advocate that solves problems and creates new operational processes.

The Customer Success Manager is passionate about improving customer satisfaction and sales.The Customer Success Manager will help improve Acenda’s technical customer service strategy.Acenda’s Customer Success Manager brings our customers an unusual mix of technical and business insight. ResponsibilityBe a trusted and knowledgeable technical specialist for customersBuild and maintain strong, long-lasting partner relationships with customersOversee, facilitate and operate across internal teams at Acenda and external stakeholders as the deployment & adoption lead for an accountProvide timely and successful delivery of solutions according to customers needs and objectivesRepresent Acenda and communicate with clientsCollaborate on cross-team technical issues by working with resources from other groups as needed to resolve customer issues.

Collaborate with CS, Customer Support, Engineering, Account Manager and escalation resources when appropriateExecute timely and quality technical reviews on open casesUpdate clients on new products and features that they will need to deliver to customers, present technical content to various audiences including customers and partnersRepresent the customer into Acenda for feature requests or bug fixesRequirements3+ years of enterprise software or SaaS account management experience with a consistent track record of successExcellent communication skills with everyone from help-desk to users.Experienced in selling and/or managing software solutions with System Integrator A strong desire to learn and define an emerging function in a rapidly growing and dynamic start-up environmentPassionate about customer success and making life simpler with technologyFamiliarity with sales cycles in competitive marketsFluent business English