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Customer success manager

Madison Logic

This is a Full-time position in San Francisco, CA posted November 8, 2019.

Madison Logic is seeking a Customer Success Manager who has a passion for learning and process and is ready to own client relationships.

You will act as a true consultant to our clients, focusing on increasing product adoption while ensuring their satisfaction and retention.

This is a fantastic opportunity for someone who is ready to roll up their sleeves, get their hands dirty, and learn about all aspects of our business.

If this sounds like you you’ll love growing with us!

What You’ll Do: Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services Act as a client consultant focusing on increasing product adoption, ensuring retention and improving satisfaction Work with clients to establish critical goals and other key performance indicators (KPI’s) Work to identify growth opportunities and develop up-sell opportunities Partner with various internal stakeholders to advocate customer needs Manage client reporting that provides value to your assigned clients Resolve customer issues Analyze and effectively communicate results and insights internally and externally Manage projects/initiatives from concept to launch What You Have: Bachelors Degree 3+ years experience in Customer Success, Client Services, or equivalent role 2+ years experience with Salesforce or other CRM platforms.

Advanced knowledge of Excel Working understanding of Microsoft Office suite of products Additional Characteristics: Detail oriented Analytical mindset Familiarity with display and lead generation operations as well as technical project management preferred Benefits & Perks: Opportunities for Advancement – As We Grow, You Grow!

Competitive Benefits including Medical, Dental, Vision, FSA plans, 401k with Company Match and employer-paid life insurance Commuter Benefits (Transit & Parking) Generous Paid Time Off including: 9 paid Holidays, 3 weeks’ Vacation (to start!), 2 Volunteer Days, Sick Time, Summer Friday Program, and Parental Leave Development Opportunities including Global Mobility Program Company Outings, Social & Charity Events, Sponsored Healthy Hours & Happy Hours Discounted Gym Memberships and other wellness initiatives An innovative, energetic culture and a fantastic team!