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Operations manager

Cedar Financial

This is a Full-time position in Los Angeles, CA posted December 26, 2019.

Introduction Cedar Financial is an international organization that provides BPO and accounts receivable management services to businesses worldwide.

We are seeking an A-player to fill an open position we currently have for an Operations Manager.

Cedar Financial”s Operations Manager (“OMâ€?) is responsible for the overall well-being of the Cedar”s operations and to ensure Cedar is performing at its best potential.

Cedar”s OM plans, directs and coordinates Cedar”s operations and is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental operations through the provision of effective methods and strategies.

Cedar”s OM coordinates, manages and monitors the workings of various departments in the organization and guides groups of people and departments to complete their individual tasks in order to achieve company-wide objectives and key results (OKRs).

Cedar”s OM is able to determine needs within Cedar and connect groups to work together to solve problems as they arise.

The OM is a critical thinker who can analyze situations and make decisions geared toward Cedar”s best interests rather than those of a single department.

To that end, Cedar”s OM may need to resolve conflicts as they arise between employees and set policies and guidelines for how to complete tasks.

When it comes to skills and abilities, Cedar”s OM must have a healthy mix of hard and soft skills, including technical skills related to computer hardware and software troubleshooting, a variety of related software programs (including customer management tools and contact management), and budgeting and accounting software.

Cedar”s OM must be able to manage people effectively using good listening, motivation and communication skills.

Ensure Company Objectives and Vision are Well-Communicate & Transparent Cedar”s vision and high-level objectives are developed and communicated by Executive Management.

Cedar”s OM must utilize appropriate technology and systems to ensure Cedar”s vision and objectives are communicated company-wide and all departments have a clear understanding of company objectives.

The OM must oversee department work-efforts to ensure they are aligned with Cedar”s vision and objectives.

OKR Management Proper management of objectives and key results (OKRs) is a crucial for the OM.

It goes to the heart of Cedar”s operations and ensuring Cedar is performing at its best potential.

The OM must develop and maintain a system where high-level OKRs are clearly defined and transparent across the organization.

The OM must ensure that each department understands Cedar”s OKRs and that each department is in alignment.

Where departments are failing to align with Cedar”s OKRs, the OM must report their inconsistency to executive management.

Separately, Cedar”s OM is responsible for their own OKRs and ensuring that they are aligned with Cedar”s high-level objectives.

The OM”s development of OKRs should include budgeting, creating and improving production methods, inventory management, workflow staffing, implementing and training company policies, achieving hiring objectives, and improvements to technical infrastructures.

Oversight of Financial Information and Budgets A large party of Cedar”s OM is to work closely with Accounting to oversee the creation and administration of budgets within each area of the company.

Cedar”s OM must review financial statements and data and utilize that data to improve profitability through preparation and control of budgets, inventory management (collection accounts and supplies), and plan effective strategies for the financial well-being of Cedar.

OM must regularly monitor expenses and curtail a department”s spending if necessary, to keep Cedar on budget.

OM must engage in cost-benefit analysis, seeking to obtain the best price for services through procurement strategies.

Oversee Production Cedar”s production is unique to its industry—accounts receivable management.

It produces collections on accounts receivable that are past-due and aging.

Cedar has a Collection Manager (“CM�) that is responsible for overall production, but where the CM and OM overlap are on production strategies and methods.

The OM must have a firm understanding of production methods and how they aid the CM in production.

By having a firm understanding on production methods, the OM can better improve and develop strategies that are aligned with production goals and client needs.

The OM is required to oversee production methods so that output is at peak efficiency levels.

Cedar”s OM should understand how each collection strategy impacts production and constantly seek to improve these methods to aid efficiency, costs, and overall production.

Cedar”s OM monitors performance and implements improvements to technical components that support operations—including production.

This requires measurement of quality and quantity of employee productivity.

Where equipment and/or technology is faulty, the OM conducts maintenance, coordinated with IT support.

The OM is the initial “go-to�

person when it comes to providing technical support.

The OM must properly manage such requests though a system that appropriately delegates such requests to Cedar”s technical group.

Each request delegated must match the recipient”s skills and knowledge to best address the request in the most efficient manner.

Inventory Oversight Another area of oversight is inventory management procedures and inventory tracking.

In order for Cedar”s departments to operate effectively when it comes to debt-collection inventory, the OM must have a firm understanding of Cedar”s obligations under each client contract.

Cedar”s CM is responsible for the assignment of inventory; however, the OM is responsible to delivering effective processes, systems and tools to improve the process and ensure inventory is properly managed.

This is another area where the responsibilities of OM will overlap with that of the CM.

That”s not to say they are duplicating efforts—they are working together to combine technical and practical skills to create synergy.

Similarly, once the job is completed (e.g., collection efforts are exhausted and Cedar performed its obligations under a client contract), files must be properly closed/archived, and inventory must be updated to reflect on those accounts where collection efforts should continue.

This will ensure that departments are focusing efforts only on those accounts where their attention is needed.

While departments are busy doing their job, Cedar”s OM has their eyes on the entire process and can intervene and make adjustments as needed.

Workflow and Staffing Cedar”s OM must have a good handle on staffing needs and plan proper use of human resources.

The OM works with HR to organize recruitment and placement of required staff, hire and train new employees and handle disciplinary actions.

Since the OM is aware of the needs in each department, they can adjust the workflow and reassign tasks to improve efficiency in the operations.

The OM must establish organizational structures, delegate tasks and ensure accountability.

The OM must oversee work schedules, supervise staff necessary to perform operations and monitor and evaluate staff performance.

Define Company Policies and Implement Training Policies may be generated directly by Cedar”s OM or various departments; however, the OM must define each policy (e.g., clearly identify its purpose and responsible departments and employees) and ensure there is a centralized location (e.g., SharePoint) for employees to access the policies from an organized library.

Cedar”s OM must implement training for each policy by working with HR, company trainers, and managers.

Cedar”s OM may be responsible for directly training employees on some policies.

Cedar”s OM deploys best practices by improving processes and policies in support of organizational goals.

That means formulating and implementing departmental and organizational policies, access points to data and information, and systems used to maximize output, employee knowledge and adherence to company procedures.

Monitor Internal HR Systems Cedar utilizes various systems to aid in HR and payroll.

Cedar”s OM must have a complete understanding of these system, how they operator, and ensure they are functional and working efficiently to carry out their desired objectives.

If a system (e.g., payroll systems) is no longer efficient due to growth or other environmental factors, Cedar”s OM must identify an alternate solution to meet company objectives.

Oversee Hiring Objectives and Job Description Creation Understanding hiring objectives is key to Cedar”s operations.

Cedar”s OM must stay informed of Cedar”s hiring objectives and work closely with HR to develop and update job descriptions, post advertisements for employment, be involved with interviews (using the Who Method), stay on top of employment trends and best practices, and procure outside resources to assist HR where necessary.

Purchase Software or Other Tools to Improve Department Efficiency Cedar”s OM must understand each department”s hardware and software needs and manage procurement of technical features that will improve efficiency, reduce costs, support company growth and contribute production.

Technical Systems Cedar”s OM must monitor, manage and improve the efficiency of IT, HR, Accounting, Collections” Support and Admin to facilitate coordination and communication between each department.

Systems should be designed to efficiently complete tech-related requests and ensure smooth operations.

Sales, Marketing and Client Relations Cedar”s OM must manage client relations and promote quality client-service through efficient operations.

Cedar”s OM must plan and support sales and marketing activities through contract reviews and contribute content and information for RFP and RFI submissions.

Strategic Input Cedar”s OM must liaison with top management and assist in the development of strategic plans for operational activity.

Once operations plans are created, OM must implement and manage operational plans for change.

Education and Experience College degree in business administration, management, accounting or related fields.

Industry relevant production experience Knowledge and experience in organizational effectiveness and operations management Knowledge of business and management principles and practices Knowledge of financial and accounting principles and practices Knowledge of human resource principles and practices Knowledge of project management principles and practices Information technology skills Key Skills and Competencies Exceptional leadership Critical thinking and problem-solving skills: Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.

Uses intuition and experience to complement data; Designs work flows and procedures.

Management of department and staff Takes responsibility for subordinates” activities; Makes self-available to staff; Improves processes, products and services.

Ability to meet deadlines and commitments.

Attention to detail.

Project Management Coordinates projects; Communicates changes and progress; Manages project team activities.

Technical skills Planning and organizing Prioritization: Ability to take high-volume tasks in a fast-past environment and triage based on importance to organization and client(s).

Decision-making Communication skills: Whether it”s preparing office memos, updates, reports, or communicating to their team or other departments, OM has the ability to articulate an important point across different channels in a manner that is understood by the intended audience.

Persuasiveness Influencing and leading Delegation: Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Negotiation Conflict management Adaptability and Change Management Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Stress tolerance Team work Physical Demands and Work Environment Frequently required to stand Frequently required to walk Frequently required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and /or move more than 10 pounds Frequently interact with others (clients, managers, executives, subordinates, etc.) Travel required YourMembership.

Keywords: Operations Manager, Location: Calabasas, CA 91302by Jobble