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The Mice Groups: Technical account manager

The Mice Groups

This is a Full-time position in Mountain View, CA posted March 23, 2020.

Mountain View, CA Direct Hire We are looking for an experienced for our Intelligence Platform.

This is a unique opportunity for you to shape the future of personalization & contribute to products built on a shopper’s emotional context.

In this role, you will: Be responsible for the technical success of our customer’s post-sale Advise their developers for the entire customer lifecycle: onboarding, account growth and renewal What you’ll do: Lead the technical relationships for our enterprise customers Project manage and provide world class technical guidance for new customer integrations Reduce your customer’s risk by actively working with them to identify problematic technical approaches Understand your customer’s upcoming projects and their potential impacts on their implementations Quickly resolve critical technical issues for your accounts Provide early feedback to engineering and product teams while iterating on new products Drive new feature and product adoption with retail partners, including betas and pilots Identify areas to improve operational efficiencies and onboard our merchants more quickly Effectively lead multiple projects from separate accounts at a time Quarterback multi-departmental efforts to resolve complicated issues quickly What you’ll need: 10+years’ experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships Comfortable reading code in at least two programming languages Confident when discussing technical web development concepts.

Engineering managers respect your opinion after talking with you about different technical approaches Exceptional communication skills, with a deep command of the written word Successful track record in retaining and growing enterprise accounts Strong project management skills, capable of influencing internal and external partners to stay on schedule Bachelor’s degree with a record of pushing yourself academically